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Casina Casino Terms & Conditions
These Terms & Conditions explain the rules that apply when you visit, register with or use Casina Casino. Please read them carefully before creating an account or placing a wager. By using the website or related services, you acknowledge that you understand and accept these terms, together with any additional conditions shown during registration, payment or participation in a promotion.
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1. Acceptance and general conditions
These Terms & Conditions form an agreement between you and Casina Casino in relation to your use of the website, account facilities, games, wagering services and any associated features. They apply whether you access the service by computer, mobile phone, tablet or another supported device. If you do not agree with these terms, you must not register, deposit funds, place wagers or otherwise use the service.
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You are responsible for reading the current version of these terms before using the service. Other policies and rules may also apply, including privacy information, responsible gambling guidance, promotional terms, game rules, payment conditions and notices displayed on the website. If a specific promotion or game has additional conditions, those conditions apply to the relevant activity and should be read before you participate.
Casina Casino may update these terms from time to time to reflect changes to the service, technology, legal requirements or regulatory expectations. The updated version will apply from the date it is made available, unless a different effective date is stated. If a change materially affects your rights or obligations, information may be provided through the website or your account where appropriate. Your continued use of the service after an update indicates acceptance of the revised terms.
Legal eligibility
You may use the service only if online gambling is permitted for you under the laws that apply to your location. You must meet the applicable minimum age requirement and satisfy any other eligibility conditions that apply. You must not access or use the service from a location where doing so is unlawful or restricted. It is your responsibility to check the laws that apply to you before using the website.
2. Accounts, identity and acceptable use
Some features require you to create a personal account. You must provide information that is accurate, complete and current, and you must update that information if it changes. An account must be registered in your own name and may not be created for another person, transferred to another person or used to hold funds for someone else. Multiple accounts may be restricted where the rules, account controls or applicable requirements do not allow them.
You are responsible for keeping your login details confidential and for all activity carried out through your account, except where unauthorised use results from a failure by Casina Casino to apply reasonable security measures. You should choose a strong password, avoid sharing access details and notify the relevant support channel as soon as you become aware of suspected unauthorised access. Casina Casino will not ask you to disclose your password through an unsolicited message.
Identity, age, address, payment method and source-of-funds checks may be required before or after registration, deposits, withdrawals or wagering activity. You agree to provide documents or information that are reasonably required for verification. Until checks are completed, access to some features may be limited and a transaction may be delayed or declined where permitted by applicable requirements.
Prohibited activity
- Using an account that belongs to another person, allowing another person to use your account or assisting anyone who is not eligible to gamble.
- Providing false, misleading, outdated or incomplete information, or attempting to avoid identity, age, payment or security checks.
- Using the service for unlawful purposes, fraud, money laundering, abuse of payment systems or any other activity that may expose the service or another person to risk.
- Interfering with the website, games, software, security features or communications, including through automated tools, malicious code or unauthorised access.
- Attempting to manipulate game outcomes, exploit an error, use prohibited software or obtain an unfair advantage.
- Harassing staff or other users, uploading harmful material or using the service in a way that may damage its operation, reputation or security.
Where prohibited or suspicious activity is identified, Casina Casino may investigate, restrict an account, cancel affected transactions or take other action permitted by applicable law and these terms. Information may be retained or disclosed where required for legal, security, compliance or regulatory purposes.
3. Deposits, wagering, withdrawals and promotions
You may add funds only through payment methods made available to you on the website. You must use a payment method held in your own name or otherwise authorised for your use. A deposit should be made for the purpose of using the service and not to transfer funds to another person. Casina Casino may refuse, reverse or review a transaction where it cannot be processed, appears unauthorised or raises security or compliance concerns.
You should consider the amount of each deposit and wager before confirming it. A wager is generally treated as placed when it is accepted by the system, subject to the relevant game rules and any technical or legal requirements. You should check the selection, stake and other details before confirming. A transaction may be voided, corrected or reviewed if there is an obvious error, system fault, interruption, duplicate transaction or other circumstance affecting its validity.
The result of each game or wager is determined under the rules displayed for that game or market. If a game, result or transaction is affected by a technical issue, obvious error or interruption, the relevant activity may be investigated and handled in accordance with the applicable rules and legal requirements. Records held in the service systems may be used to determine the details of account activity, subject to applicable rights and obligations.
Withdrawal requests may be subject to account verification, transaction checks, minimum processing requirements, payment-provider conditions and other applicable terms. Funds may be returned only through an available and appropriately verified method. Processing time can depend on checks, the selected payment method, banking processes and circumstances outside Casina Casino's control. You should not use another person's payment details to fund an account or request a withdrawal.
Promotions and bonuses
Promotions, bonuses, rewards and promotional credits are available only where offered and may be subject to separate terms. Those terms may specify eligibility, registration requirements, qualifying activity, expiry, wagering conditions, maximum or minimum amounts, excluded games, withdrawal rules and other limitations. You should read the relevant promotion terms before opting in or participating.
Casina Casino may correct an obvious error, withdraw a promotion where permitted, or restrict access where a promotion has been obtained or used in breach of its terms. Promotional benefits are not a substitute for real-money funds unless the applicable promotion rules clearly state otherwise. If a promotion conflicts with these general terms, the promotion-specific conditions apply only to the extent of that conflict.
You must not use deposits, bonuses or promotional features in a way that is abusive, deceptive or designed to avoid the purpose of the relevant conditions. Any action taken in relation to an account or promotion will be subject to applicable law and any rights that cannot legally be excluded.
4. Responsible gambling, privacy and account restrictions
Gambling should be treated as entertainment, not as a way to earn income or recover losses. Set a budget before you play, use only money you can afford to lose and take regular breaks. Never gamble when you are distressed, intoxicated or under pressure. You should not chase losses, borrow money to gamble or increase your stakes because of a previous result.
Account tools or support options may be available to help you manage your play. These may include deposit controls, activity information, time reminders, breaks, account limits or self-exclusion options, depending on the service and applicable requirements. If you ask to restrict or close your account for responsible gambling reasons, the request may be handled under the relevant process. You must not try to avoid a restriction by opening or using another account.
If gambling is affecting your finances, relationships, work, health or general wellbeing, stop playing and seek help from an appropriate support service or qualified professional. Friends and family may also be able to assist. Casina Casino cannot provide financial, medical or psychological advice, but responsible gambling information may be available through the website.
Privacy and communications
Personal information is handled in accordance with the applicable privacy notice and privacy laws. Information may be collected and used to provide the service, manage accounts, process transactions, verify identity, protect security, meet legal obligations, prevent fraud and communicate important service information. You should review the privacy notice to understand how information is collected, used, stored and shared.
You agree to receive essential messages relating to your account, transactions, security, responsible gambling measures and changes to the service. Marketing communications may be managed in accordance with applicable requirements and available preferences. Disabling marketing messages will not necessarily stop important operational or legal communications.
Suspension and closure
You may stop using the service and request account closure in accordance with the available process. Casina Casino may suspend, restrict or close an account where required for security, verification, responsible gambling, legal, regulatory, technical or operational reasons, or where these terms may have been breached. Any remaining balance will be handled in accordance with applicable law, after taking account of unresolved transactions, verification requirements, lawful deductions or other relevant circumstances.
5. Website content, liability and governing principles
The website, software, text, graphics, branding and other content are provided for permitted personal use. You must not copy, reproduce, modify, distribute, publish, reverse engineer, sell or commercially exploit any part of the service without appropriate permission. Casina Casino and its licensors retain the rights they hold in the relevant content and technology.
Reasonable care may be taken to keep the service available and information accurate, but uninterrupted or error-free operation cannot be guaranteed. Access may be unavailable because of maintenance, updates, network problems, payment-provider issues, device limitations, events outside reasonable control or other technical circumstances. You should maintain suitable device security, software updates and internet access when using the service.
To the maximum extent permitted by law, Casina Casino is not responsible for losses caused by your misuse of the service, unauthorised access resulting from your failure to protect account details, interruptions outside reasonable control, inaccurate information supplied by you or reliance on content that is not intended as financial, legal or professional advice. Nothing in these terms excludes, restricts or modifies a right, guarantee, condition or remedy that cannot lawfully be excluded, restricted or modified under Australian law.
You are responsible for your own decisions, wagers, device security, internet connection and compliance with the laws that apply to you. If any provision of these terms is found to be invalid or unenforceable, it will be read down or removed to the extent necessary, and the remaining provisions will continue to operate.
Questions and updates
If you have a question about these terms, your account or a transaction, use the support options made available on the Casina Casino website. Keep relevant account and transaction information available so your enquiry can be assessed efficiently. These terms should be read together with the other policies and game rules published on the website. The version displayed online is the current version unless a different effective date is stated.
These Terms & Conditions are intended as general website terms and do not limit any protections or rights that apply to Australian consumers under mandatory law. Any dispute or issue will be handled in accordance with the applicable laws, courts and regulatory requirements relevant to the service and the user.
